Learn how to return your item and what qualifies for a refund.

Because every fiveALIVE product is made-to-order specifically for you, we don&apos;t accept returns or exchanges for size, fit, or change of mind. Please review our size charts and product details carefully before ordering. We will replace or refund items that arrive: - Damaged in transit - Defective (printing errors, missing items, wrong product received) To request a replacement or refund, email team@fivealiveofficial.com within 14 days of delivery with: - Your order number - Photos showing the issue We&apos;ll respond within 2 business days and make it right. Cancellations: Orders can be cancelled within 1 hour of purchase. After that, production has typically begun and we&apos;re unable to cancel. Lost packages: If your tracking shows delivered but you haven&apos;t received your package, please wait 3 business days (carriers sometimes mark early) then reach out. We&apos;ll work with you to resolve. Ready to start a return? Visit our&#xA0;<a href="https://boombox.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">Returns Portal</a><a href="https://boombox.topdrawer.support/en-US/ssp/login" target="_blank" rel="noopener noreferrer">.</a>

What is The fiveALIVE Return Policy?

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fiveALIVE Return Policy & Portal

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Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

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Does fiveALIVE Ship Internationally

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