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Find answers fast in our fiveALIVE Help Center. Get order updates, shipping info, return policies, and more to resolve your issue quickly and easily.

fiveALIVE Merch Help Center

Learn how to track your fiveALIVE order, get payment confirmations, and view receipts.

Tracking Orders, Payments & Receipts

Find out how long fiveALIVE shipping takes, who delivers your package, and what to expect during delivery.

Shipping Times, Carriers & Delivery Info

Learn how to return your item and what qualifies for a refund.

fiveALIVE Return Policy & Portal

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

Gift Cards, Promo Codes & Discounts

Tips for washing your new merch to keep them in great condition.

How to Wash & Care for fiveALIVE Merch

Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.

Holiday Orders 2025

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.